Some Pixel owners reported having trouble accessing data stored in internal storage after receiving the January 2024 Google Play system update. Now, Google has made a complete fix available for end users to apply on their phones.
The issue was caused by the January Google Play system update, the business announced today. App crashes, the inability to snap screenshots, and “external storage working inconsistently” were the outcomes.
Pixel Storage Snag: Limited Impact, Multi-Account Devices at Center
Only a “small number of Pixel phones” were affected by this, and it “tended to occur more frequently in devices with multiple user accounts and/or work profiles.” Devices with multiple users enabled were affected by the issue that arose following the initial Android 14 upgrade last year, but it looks that more individuals are affected this time.
When for the root system update issue, Google is “working on a fix today” and will provide additional information when it becomes available.
Google Pixel: Restore Storage Without Data Loss
Google offers a method to “restore storage functionality to your device without causing data loss” in the interim. To remove the Play system update from their phone, those who have backups and don’t care about data loss can reset their device.
This is the 2nd bad Pixel update in 4 months. Google should *halt all Android updates* until it— Ron Amadeo (@RonAmadeo) February 1, 2024
1) Develops a rollback system.
2) Is able to overhaul testing.
If not able to do 1 and 2, accept this is too fast and go back to a yearly-only schedule.https://t.co/5pegrVcbST
Two ADB instructions and restarting your Pixel are the storage fix:
- /adb uninstall com.google.android.media.swcodec
- ./adb uninstall com.google.android.media
It requires you to be “comfortable installing and using some developer tools” (ADB) and to have a Mac, Windows, or Linux computer. Moreover, USB debugging and Developer settings must be enabled. Notably, turning off USB debugging and Developer settings is Google’s final step.
Here are Google’s complete instructions.